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IT Service Management

Worldwide as businesses become increasingly dependent on Information Technology (IT), there is an ever growing, critical need to ensure that quality IT Support/Delivery Services are provided with the following features:

  • Economical
  • Reliable
  • Consistent and
  • Fit for Purpose

Data Center Design/Operations, Virtualization, Cloud Services, IT Risk Assessment/Management, Network Design/Operations, Remote Infrastructure Management, Helpdesk Management, Mission Critical Business Applications Support, Software/Hardware Support are some of the key initiatives which are being managed as services today.

Therefore, the ability to assess, design, build and manage overall IT Infrastructure/Services becomes very critical for IT Staff working at all levels in an organization.

As a leading PEOPLECERT® Accredited Training Organization (ATO), KnowledgeWoods aims to make different stakeholders – Administrators, Technical Team Lead, IT Consultants, Server Administrators, Project Managers, Business Analysts, Software Architects, Information System Manager working on IT Application/Service Support projects formally trained/certified in Best Practices in IT Service Management.

How Can We Help:

  • Prepare IT Staff for Globally Recognized Certifications
  • Enhance IT Service Management Competency in line with Global standards
  • Design, Develop & Deliver Customized Training Program featuring Case Study specific to particular industry vertical/work scenario

Corporate/Customized Training:

Need to organize In-house / On-site Training Programs leading to Certification and/or Competency Development - Write to us at: corporate@knowledgewoods.com.

    CertificationCertification

    As IT Service management profession grows & its practitioner's enjoy success, majority of IT Staff are seeking Global Certifications to get a formal recognition of their IT Service Management Skills.

    Therefore, IT Infrastructure/Application Support Staff consider global certification like:

    • ITIL® 2011 Foundation Level Certification

    CompetencyCompetency Development

    Role-based IT Service Management Competency Development Programs help you leverage Best Practices in Project Management for varied stakeholders like:

    • Service Delivery Team Member/Manager/Head
    • Sr. Executive/Assistant Manager/ Manager/ Head IT
    • Operations Manager
    • Oracle DBA
    • Foundation Architect
    • Technical Lead/Senior Technical Lead, Incident Management
    • SQL DBA/Sr.SQL DBA/Lead SQL DBA

    Customized TrainingCustomized Training

    Mapping Best Practices in IT Service Management to address unique challenges across Industry Verticals like:

    • E-Commerce
    • Construction
    • Defense
    • Government
    • Telecom
    • Oil and Gas
    • Banking and Financial Services Industry
    • Energy
    • Power Distribution