IT Service Management

CERTIFICATION

The ITIL^® qualification scheme provides a modular approach to the ITIL^® framework, and is comprised of a series of qualifications focused on different aspects of ITIL^® best practice to various degrees of depth and detail.

The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL^® and the ability to focus their studies on key areas of interest.

There are four qualification levels within the scheme:

• Foundation Level
• Intermediate Level
• Expert Level
• Master Level