ITIL Certification (ITIL®4 Foundation)
Based on Best Practices in IT Service Management – ITIL Certification is a globally recognized examination-based professional credential program accredited & offered by AXELOS and managed by PeopleCert – both are the leading Player in Global Certifications Industry. With ITIL certification, professionals in the IT department can develop and execute a structured organizational mind-set to ensure that the business goals are achieved through IT.
ITIL® 4 Foundation Certification has been specifically designed for IT Project Infrastructure Staff working across industry verticals like IT/ITeS, Software, Construction, Power/Energy, Government, Defence, Telecom, Manufacturing, Research & Development, Product Development, Oil & Gas, to name a few.
ITIL Certification is based upon ITSM, a concept that enables an organization to maximize business value from using information technology. It's more than just hosting platforms and deploying solutions; the ITIL course is all about aligning asset management with strategy, planning, user infrastructure and service management.
This Certification serves as a foundation to build a career in the IT Infrastructure/IT Service Support Role. ITIL training is one of the most recognized and adhered to bodies of knowledge in IT Service Management. ITIL 4 certification helps establish goals, policies, and standards that meet business needs.
Top companies recommend their IT, Networking, Desktop Support, IT Infrastructure Support, Database Support, Application Support to become ITIL® Certified as they know what to expect from an ITIL® Certification Holder, as opposed to someone else with the same Degree/Diploma but no ITIL® Certification.
Delivering 300+ ITIL Training sessions to 25000+ participants, KnowledgeWoods™ has emerged as a Trusted Partner for the ITIL® 4 Foundation Certification Initiative.
Keeping in mind the value of ITIL® Certification in an IT professional's career, we provide you with multiple training modes like Classroom, LIVE learning & e-Learning to clear your ITIL® Certification and boost your career in IT Infrastructure Services role.
Key Concept of ITIL
Guiding Principles of ITIL®
Core Principles of constructive service management decision.
Recognize the Four Dimensions of Service Management and Influential elements
Understanding basic IT administration assembling and modelling.
Service Value Chain
Learn about service value chain activities and how to develop them at different stages.
Learn about system management and services objectives
Processes and their activities
Learn about Incident Management, Problem Management, Change Enabling & more.
- ITIL Core principles
- ITIL process models
- Involvement in organization transformation
- Value Co creation
- Agility continuation
- Service improvement in continual manner
- Management of Incidence, risks and problems
- Service disruption minimization
- Value of service quantification and demonstration
- ROI maximization along with benchmarking services.
- Management of customer expectations
- Get value for money
- Service level management
- Customer experience Improvements in customer experience
- Efficiency in ITSM
- Undertake ITIL® Training based on AXELOS Guidelines
- Attempt Mock Exams
- Schedule ITIL® 4 Exam
- Pass ITIL® 4 Exam
- Two (2) Days Classroom Training/24 Hours of eLearning
- PDUs Certificate
- Five (5) Mock Test
- Assess Participant's Profile
- Provide Road Map for ITIL® Certification
- Share Details about Costs associated with ITIL® Exam
- E-Learning Training
- Query Handling Facility over E-mail
- ITIL® Exam Mock Tests
- Customer Support over E-mail for
- ITIL Application Submission
- Exam Booking