ITIL 5 Foundation Program
Build Strong IT Service Management Foundations for Modern Digital Organisations
ITIL 5 Foundation Programme equips professionals with current best practices in IT service management and the concepts that guide organisations in designing, delivering, and enhancing digital services. Participants learn about the principles of service management, value delivery, collaboration, governance, and continual improvement.
The program is designed to take 40 total learning hours to complete, offering 10 PDUs in Ways of Working, 15 PDUs in Power Skills, and 15 PDUs in Business Acumen.
Professionals will gain an expanded knowledge of how people, processes, technology, and business goals can be combined to deliver reliable IT services.
40 Total Hours
Ways of Working: 10 PDUs
Power Skills: 15 PDUs
Business Acumen: 15 PDUs
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Objective
The objective of this program is to equip the participants with a good understanding of IT Service Management and its importance in achieving business benefits.
Participants learn to:
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Understand core IT service management concepts.
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Explore service value and service delivery principles.
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Recognise the importance of people, processes, and technology.
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Improve collaboration between IT teams and stakeholders.
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Understand approaches to managing and improving services.
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Support effective communication across service teams.
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Identify opportunities for continual improvement.
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Connect IT service activities with organisational objectives.
