ITIL 5 Foundation Program
Build Strong IT Service Management Foundations for Modern Digital Organisations
ITIL 5 Foundation Programme equips professionals with current best practices in IT service management and the concepts that guide organisations in designing, delivering, and enhancing digital services. Participants learn about the principles of service management, value delivery, collaboration, governance, and continual improvement.
The program is designed to take 40 total learning hours to complete, offering 10 PDUs in Ways of Working, 15 PDUs in Power Skills, and 15 PDUs in Business Acumen.
Professionals will gain an expanded knowledge of how people, processes, technology, and business goals can be combined to deliver reliable IT services.
40 Total Hours
Ways of Working: 10 PDUs
Power Skills: 15 PDUs
Business Acumen: 15 PDUs
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Program Outline
Ways of Working – 10 PDUs
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IT service management fundamentals
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Service value concepts
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Service management practices
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Service delivery and support
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Continual improvement
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Technology and service workflows
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Managing service-related activities
Power Skills – 15 PDUs
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IT service communication
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Collaboration and teamwork
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Stakeholder engagement
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Customer-focused service
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Leadership and relationship management
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Problem-solving
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Conflict management
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Building effective service teams
Business Acumen – 15 PDUs
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IT services and business value
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Understanding organisational priorities
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Customer and stakeholder value
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Service performance and outcomes
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Risk and opportunity awareness
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Governance and decision-making
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Continual business improvement
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Aligning IT services with business objectives
Programme Outcome
This practical course in modern IT service management provides participants with knowledge that will help them be more productive in IT service provision, teamwork, continuous improvement, and business-oriented IT operations.
