Business Etiquette and Professionalism
You may be working in any department – Sales, Marketing, HR, Finance/Accounts, Legal, Operations - Your reputation often precedes you in any work environment.
It can define your creditability, impact your career opportunities, and shape your relationships with your colleagues.
Because your reputation is so important, you must proactively build a positive one if you want to succeed in your career. Developing a professional reputation takes more than simply having the right skills and talents for the job. It's about being self-aware, polite, and essentially treating those you interact with in a respectful way.
KnowledgeWoods Business Etiquette and Professionalism Course introduces you to the basics of how to act professionally and practice proper business etiquette.
It also explains how to present yourself in the work environment, How to ensure your personal activities don't impact your work reputation & How to develop professional relationships by leveraging etiquette rules.
The Course also explores ways to Diffuse Conflict when it occurs, Appropriate ways of communicating using online chat, the best way to conduct yourself during conference calls, and how to set up and use voicemail effectively.
In the Challenge Series exercise, you play the role of a team lead who has too much to do and not enough time to do it. You'll decide which personal learning path will have the greatest effect on your stressful work situation.
This eLearning course covers the following topics in detail:
| Developing Your Reputation of Professionalism with Business Etiquette | Professionalism, Business Etiquette, and Personal Accountability |
| Communicating with Professionalism and Etiquette | Using Business Etiquette to Build Professional Relationships |
| Disciplines of Organizational Learning: Personal Mastery | Safe Small Talk |
| Reframing Negative Situations | Managing Goals |
| Broadening Your Learning Horizons | Targeting Personal Learning |
Target Audience:
| Sales, Marketing, HR, Finance/Accounts, Legal, Operations Professionals who want to develop a better understanding of proper business etiquette and how to act in a professional manner. | HR Professionals with dedicated roles within the HR and learning and development functions, including administrative, executive and management roles, along with those in training for such positions. |
| Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors. |
- Power Packed Combination of Audio-Video, Books, Practice Labs not just Video Lectures
- Designed & Developed by Industry Leaders
- Option to Search a Keyword in Video
- Aligned to Global Standards
- HD Quality Audio and Video Sessions
- Real World Scenarios to introduce Key Concepts
- Storyline Driven Learning
- Course end Assessment
- Email based Query Support
- 24/7 Access
Key Features
