Business Etiquette and Professionalism
You may be working in any department – Sales, Marketing, HR, Finance/Accounts, Legal, Operations - Your reputation often precedes you in any work environment.
It can define your creditability, impact your career opportunities, and shape your relationships with your colleagues.
Because your reputation is so important, you must proactively build a positive one if you want to succeed in your career. Developing a professional reputation takes more than simply having the right skills and talents for the job. It's about being self-aware, polite, and essentially treating those you interact with in a respectful way.
KnowledgeWoods Business Etiquette and Professionalism Course introduces you to the basics of how to act professionally and practice proper business etiquette.
It also explains how to present yourself in the work environment, How to ensure your personal activities don't impact your work reputation & How to develop professional relationships by leveraging etiquette rules.
The Course also explores ways to Diffuse Conflict when it occurs, Appropriate ways of communicating using online chat, the best way to conduct yourself during conference calls, and how to set up and use voicemail effectively.
In the Challenge Series exercise, you play the role of a team lead who has too much to do and not enough time to do it. You'll decide which personal learning path will have the greatest effect on your stressful work situation.
This eLearning course covers the following topics in detail:
| Developing Your Reputation of Professionalism with Business Etiquette | Professionalism, Business Etiquette, and Personal Accountability |
| Communicating with Professionalism and Etiquette | Using Business Etiquette to Build Professional Relationships |
| Disciplines of Organizational Learning: Personal Mastery | Safe Small Talk |
| Reframing Negative Situations | Managing Goals |
| Broadening Your Learning Horizons | Targeting Personal Learning |
Target Audience:
| Sales, Marketing, HR, Finance/Accounts, Legal, Operations Professionals who want to develop a better understanding of proper business etiquette and how to act in a professional manner. | HR Professionals with dedicated roles within the HR and learning and development functions, including administrative, executive and management roles, along with those in training for such positions. |
| Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors. |
T&C
Dear Participant,
When you register online/by phone/in person/by email for KnowledgeWoods E-Learning Program, you agree to abide by the following terms and conditions:
- Payment Policy
- Full payment of the product is to be made via Current Dated Cheque / Demand Draft / Online Transfer / Credit Card.
- The payment has to be explicitly acknowledged by KnowledgeWoods Consulting Pvt. Ltd. employee over email.
- Cheque should be made in favor of "KNOWLEDGEWOODS CONSULTING PVT. LTD" payable at New Delhi. You also have an option to pay by credit card, debit card, cheque, or wire transfer via CCAvenues.
- In case, you have chosen to pay by Cheque – Your registration would be confirmed only upon successful realization of the Cheque i.e. when your cheque is cleared and we receive your funds in our account.
- In the event a Cheque is returned for insufficient funds, we will allow Two (2) Business days for you to make full payment. An additional fee of INR 500/- will be charged for each returned cheque.
- Refund Policy
- There will be no refunds in any case whatsoever.
- Jurisdiction – Dispute
- In case of any disputes, all laws shall be governed by New Delhi, India jurisdiction.
- Validity
- The validity cannot be broken or divided into parts. This is a continuous duration and is applicable from the date of course activation.
- Deliverables
- All deliverables are in electronic form and no component will be physically shipped or delivered.
- E-Certificate
- On successful completion of the course, an E-Certificate shall be mailed electronically. No paper/physical shipment will be done.
- The participant can print a copy of the certificate for personal use.
- Currency Conversion Charges
- While making an online payment from any other country using currency other than INR, there could be currency conversion charges levied by the bank.
- These charges are to be borne by the customer only.
- Start Date or Activation Date
- The start date will not be later than 3 working days after payment is received from the customer and realized by the bank.
- In case of advance purchases, the customer will have the option of specifying the activation date at the time of registration.
- Minimum Hardware/Software Requirement
- The customer has to undertake the responsibility of checking the hardware and software requirements/pre-requisites before making a purchase.
- Windows – Windows XP or above ; Mac OS(Safari: 5.1.8 or later)
- Browser – IE 8 or above ; Firefox 31 or later ; Chrome 29 or later
- Hardware : Course supports the minimum hardware specifications for all supported operating systems.
- Mobile: Android 4.1 and later ; Apple iOS 7.x, 8.x ; BlackBerry OS10
Network: Minimum 256kbps ; recommended 512 Kbps or above.
- The courses are hosted on a web server hence require internet connectivity. Please read the minimum requirement very carefully.
- Up-Time - 99%
- There will be frequent outages planned for maintenance purposes. This might require patch uploads, version updates and other necessary housekeeping jobs.
- There will be scheduled downtime announced to keep the system in a healthy running state. Customer cooperation is expected in such situations.
- However, such system downtime shall not exceed 1%.
- Customer Support
- Post sales, all queries regarding delivery, functionality, access or problems has to be communicated to customer support desk through email, phone or chat.
- KnowledgeWoods Consulting Pvt. Ltd. reserves the right to amend these Terms and Conditions at any time and without prior notice.
